Statement and Course of Action

Statement and Course of Action - Sample Questions

The following 60 fully solved questions are designed to help you master the topic of Statement and Course of Action. The questions cover practical situations involving education, transportation, public services, workplace management, technology, safety, customer service, environment, and emergency situations.

In each question, first identify the core problem and then examine whether the suggested course of action is relevant, practical, feasible, proportionate, and capable of improving the situation.

---

Basic Level Questions

Question 1

Statement: A school has reported that several students are arriving late because the morning bus service is frequently delayed.

Courses of Action:

1. The school should review the bus schedule and identify the reasons for repeated delays.
2. The school should permanently cancel the bus service for all students.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 2

Statement: A city road has developed several potholes, causing difficulty for vehicles and pedestrians.

Courses of Action:

1. The authorities should inspect and repair the damaged portions of the road.
2. The authorities should close every road in the city until all potholes are repaired.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 3

Statement: A public library has noticed that its reading room becomes overcrowded during examination periods.

Courses of Action:

1. The library should consider extending operating hours during examination periods.
2. The library should permanently stop issuing books during the examination period.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 4

Statement: A company has received complaints that customers are waiting too long for responses from its support team.

Courses of Action:

1. The company should analyse response times and increase support capacity if necessary.
2. The company should stop accepting customer complaints.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 5

Statement: A school has observed that students are struggling to understand a particular mathematics topic.

Courses of Action:

1. The school should arrange additional explanation and practice for that topic.
2. The school should remove mathematics from the curriculum.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 6

Statement: A residential complex is experiencing frequent water wastage because several taps are leaking.

Courses of Action:

1. The management should repair or replace the leaking taps.
2. The management should stop supplying water to the entire complex.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 7

Statement: A company's website becomes unavailable whenever traffic suddenly increases.

Courses of Action:

1. The technical team should investigate capacity and performance issues.
2. The company should permanently remove the website from the internet.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 8

Statement: A factory has reported an increase in minor workplace safety incidents.

Courses of Action:

1. The factory should review safety procedures and provide refresher training where required.
2. The factory should immediately dismiss every employee involved in any incident.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 9

Statement: A neighbourhood park has accumulated significant amounts of litter after weekends.

Courses of Action:

1. The local authority should increase cleaning frequency during periods of higher usage.
2. The authority should permanently close the park.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 10

Statement: A company discovers that many employees are unable to use a newly introduced internal application effectively.

Courses of Action:

1. The company should provide appropriate training and user guidance.
2. The company should immediately discontinue all digital tools used by the organisation.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

---

Intermediate Level Questions

Question 11

Statement: Heavy rainfall is expected in an area where some roads are prone to waterlogging.

Courses of Action:

1. The authorities should issue appropriate public warnings and monitor vulnerable areas.
2. The authorities should inspect and clear blocked drainage channels where necessary.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 12

Statement: A company's customer satisfaction has declined significantly after a major change in its service process.

Courses of Action:

1. The company should analyse customer feedback and identify the causes of dissatisfaction.
2. The company should immediately return to the previous process without reviewing the reasons for dissatisfaction.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 13

Statement: A school finds that attendance has fallen considerably in one particular class.

Courses of Action:

1. The school should investigate the reasons for low attendance.
2. The school should expel all students with low attendance immediately.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 14

Statement: A warehouse frequently receives damaged packages from one particular supplier.

Courses of Action:

1. The company should inspect packaging and transportation practices with the supplier.
2. The company should stop purchasing every product from every supplier.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 15

Statement: A city bus route is consistently overcrowded during morning peak hours.

Courses of Action:

1. The transport authority should study passenger demand and consider additional peak-hour services.
2. The transport authority should cancel the route during peak hours.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 16

Statement: An office receives repeated complaints about excessive noise in a shared workspace.

Courses of Action:

1. The management should establish reasonable workspace guidelines and identify major sources of noise.
2. The management should close the entire office permanently.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 17

Statement: A hospital has experienced unusually long waiting times in its outpatient department.

Courses of Action:

1. The hospital should analyse patient flow and consider additional staffing or scheduling changes.
2. The hospital should refuse to accept any new patients.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 18

Statement: A university's online examination portal becomes slow when thousands of students log in simultaneously.

Courses of Action:

1. The university should conduct performance testing and improve system capacity where required.
2. The university should cancel all online examinations permanently.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 19

Statement: A residential building has received complaints about visitors parking vehicles in restricted areas.

Courses of Action:

1. The building management should clearly mark restricted areas and communicate parking rules.
2. The management should permanently ban all visitors from entering the building.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 20

Statement: A company has noticed that employees frequently miss important internal announcements.

Courses of Action:

1. The company should review its communication channels and establish a reliable method for important announcements.
2. The company should stop making internal announcements.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

---

Questions Based on Multiple Correct Courses of Action

Question 21

Statement: A town is expecting severe rainfall, and several low-lying areas have previously experienced flooding.

Courses of Action:

1. Authorities should issue warnings to residents in vulnerable areas.
2. Authorities should inspect drainage systems and clear major blockages where possible.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 22

Statement: A company's employees report that they are finding it difficult to maintain a healthy work schedule because meetings frequently extend beyond planned times.

Courses of Action:

1. The company should introduce reasonable meeting-duration guidelines.
2. Managers should review whether recurring meetings are necessary.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 23

Statement: A public transport service receives complaints that passengers cannot easily find schedule information.

Courses of Action:

1. The transport authority should publish schedules clearly at stops and online.
2. The transport authority should remove all existing schedule information.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 24

Statement: A school has identified that some students are struggling because they have missed several lessons.

Courses of Action:

1. The school should provide suitable opportunities for students to catch up on missed material.
2. The school should identify the reasons for repeated absence and provide appropriate support where possible.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 25

Statement: A shopping centre has experienced congestion at its main entrance during evening hours.

Courses of Action:

1. The management should study pedestrian movement and consider additional entry or exit arrangements.
2. The management should permanently close the main entrance.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

---

Advanced Level Questions

Question 26

Statement: A manufacturing unit has experienced repeated machine failures, resulting in production delays.

Courses of Action:

1. The unit should analyse maintenance records and identify recurring failure patterns.
2. The unit should establish a preventive maintenance schedule based on the findings.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 27

Statement: A university receives complaints that students are unable to access important course material from the online portal.

Courses of Action:

1. The university should check the portal for access, permission, and availability problems.
2. The university should discontinue all online course material.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 28

Statement: A company discovers that sensitive information was accidentally shared with an unauthorised recipient.

Courses of Action:

1. The company should investigate the incident and determine how the information was shared.
2. The company should immediately disable every employee account permanently.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 29

Statement: A city has observed increasing traffic congestion around a school during opening and closing hours.

Courses of Action:

1. The city and school should review traffic movement and consider staggered arrival or departure arrangements.
2. The school should permanently stop admitting new students.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 30

Statement: A retail company notices that online orders are frequently delayed because inventory records are inaccurate.

Courses of Action:

1. The company should review and improve inventory-recording processes.
2. The company should stop accepting all online orders permanently.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 31

Statement: A local clinic finds that patients frequently miss appointments because appointment reminders are not being sent consistently.

Courses of Action:

1. The clinic should introduce a reliable appointment reminder process.
2. The clinic should analyse whether missed appointments decrease after the new process is introduced.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 32

Statement: A software application has received multiple reports of the same error after a recent update.

Courses of Action:

1. The development team should reproduce and investigate the reported error.
2. The team should permanently abandon the entire software product.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 33

Statement: A company receives several reports that a newly launched product is difficult for customers to understand.

Courses of Action:

1. The company should analyse customer feedback and improve product instructions where necessary.
2. The company should immediately withdraw every product sold by the company, regardless of whether it has the reported problem.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 34

Statement: A school notices that students are frequently confused about deadlines for assignments.

Courses of Action:

1. The school should establish a clear and consistent method for communicating assignment deadlines.
2. The school should stop giving assignments to students.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 35

Statement: A company's delivery performance has declined because several delivery vehicles require frequent repairs.

Courses of Action:

1. The company should assess vehicle maintenance requirements and repair or replace vehicles where justified.
2. The company should stop offering delivery services permanently.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

---

Challenge Questions

Question 36

Statement: A city's waste collection service has become irregular in several neighbourhoods, leading to accumulation of waste.

Courses of Action:

1. The authority should identify the operational causes of missed collections.
2. The authority should arrange additional collection capacity where the investigation shows it is required.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 37

Statement: A company's internal system has experienced an unexpected outage that has interrupted important business operations.

Courses of Action:

1. The technical team should investigate the cause and restore the affected service.
2. The company should permanently stop using all technology in its operations.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 38

Statement: A college canteen has received complaints about inconsistent food quality.

Courses of Action:

1. The college should review food preparation and quality-control practices.
2. The college should permanently prohibit students from purchasing food on campus.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 39

Statement: A company finds that a significant number of employees are unclear about their responsibilities after a reorganisation.

Courses of Action:

1. The company should clarify roles and responsibilities and communicate the updated structure.
2. The company should cancel the reorganisation without analysing what caused the confusion.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 40

Statement: A public website contains several outdated instructions that are causing users to submit incorrect forms.

Courses of Action:

1. The organisation should review and update the incorrect instructions.
2. The organisation should remove every form and instruction from the website.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 41

Statement: A railway station receives complaints about confusion caused by unclear platform announcements.

Courses of Action:

1. The station should review the announcement process and improve clarity and consistency.
2. The station should stop making all announcements.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 42

Statement: A neighbourhood has reported an increase in mosquito breeding after water accumulates in unused containers.

Courses of Action:

1. Residents and local authorities should remove or properly manage standing water where feasible.
2. Authorities should educate residents about preventing water accumulation.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 43

Statement: A company notices that a particular business process requires employees to enter the same information into multiple systems.

Courses of Action:

1. The company should examine whether the process can be simplified or integrated.
2. The company should require employees to enter the information even more times to improve accuracy.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 44

Statement: A school has noticed an increase in cyber-safety incidents involving student accounts.

Courses of Action:

1. The school should review account-security practices and provide appropriate cyber-safety awareness.
2. The school should permanently ban students from using computers.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 45

Statement: A company receives repeated complaints that its mobile application is difficult to navigate.

Courses of Action:

1. The company should conduct usability testing and review customer feedback.
2. The company should redesign the application without studying how users are experiencing the current design.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 46

Statement: A city receives reports that streetlights are not functioning on several roads at night.

Courses of Action:

1. The authorities should inspect the affected streetlights and repair or replace faulty units.
2. The authorities should stop all night-time traffic throughout the city.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 47

Statement: A company has found that employees frequently forget to complete mandatory compliance training by the deadline.

Courses of Action:

1. The company should send timely reminders and make the completion status visible to relevant managers.
2. The company should cancel mandatory training permanently.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 48

Statement: A public service centre has long queues because many visitors arrive at the same time.

Courses of Action:

1. The centre should consider appointment slots or staggered service timings where practical.
2. The centre should analyse peak arrival patterns before changing the service arrangement.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 49

Statement: A factory finds that employees are not consistently following a newly introduced safety procedure.

Courses of Action:

1. The factory should determine whether the procedure is clearly communicated and understood.
2. The factory should provide appropriate training or clarification where needed.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 50

Statement: A company's monthly report contains frequent data inconsistencies because different teams use different definitions for the same metric.

Courses of Action:

1. The company should establish common definitions for important metrics.
2. The company should continue using different definitions but simply publish more reports.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

---

High-Level Mixed Questions

Question 51

Statement: A university discovers that many students are unable to access digital learning resources because their accounts are incorrectly configured.

Courses of Action:

1. The university should identify and correct account-configuration problems.
2. The university should provide a support channel for students who continue to experience access problems.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 52

Statement: A retail store experiences frequent stockouts of a popular product.

Courses of Action:

1. The store should analyse sales patterns and adjust inventory planning.
2. The store should permanently stop selling the product.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 53

Statement: A company finds that a new process has reduced processing time but has also increased the number of errors.

Courses of Action:

1. The company should analyse the causes of the increased errors.
2. The company should permanently abandon the process without evaluating whether it can be improved.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 54

Statement: A city's drinking-water supply is temporarily affected by a major pipeline repair.

Courses of Action:

1. The authorities should communicate the expected disruption and provide updates.
2. The authorities should arrange alternative water supply where necessary for affected areas.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 55

Statement: A company discovers that employees are spending considerable time searching for internal documents.

Courses of Action:

1. The company should organise documents using clear categories and naming standards.
2. The company should review whether a central searchable repository would improve access.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 56

Statement: A school observes that students are increasingly distracted during long classroom sessions.

Courses of Action:

1. Teachers should consider using varied teaching activities and suitable short breaks where appropriate.
2. The school should cancel all classroom teaching.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 57

Statement: A company has received complaints that employees are uncertain about whom to contact for different types of support.

Courses of Action:

1. The company should publish a clear support-contact guide.
2. The company should create a single contact point for every possible issue without considering specialist requirements.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 58

Statement: A public office finds that many visitors submit incomplete applications because the required documents are not clearly explained.

Courses of Action:

1. The office should provide a clear checklist of required documents.
2. The office should reject all incomplete applications without informing applicants what is missing.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 59

Statement: A transport company discovers that a particular route has low passenger demand but is important for connecting residents to essential services.

Courses of Action:

1. The company should study whether the route's schedule, frequency, or vehicle size can be adjusted while maintaining essential connectivity.
2. The company should immediately cancel the route solely because current passenger numbers are low.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

Question 60

Statement: A large organisation notices that several departments are independently purchasing similar software tools, resulting in duplicated costs and inconsistent processes.

Courses of Action:

1. The organisation should review existing software usage and identify opportunities for standardisation.
2. The organisation should immediately prohibit every department from purchasing any software.

Options:

A. Only I follows
B. Only II follows
C. Neither I nor II follows
D. Both I and II follow

---

Answer Key

---

Common Traps in Statement and Course of Action

---

Immediate Action vs Long-Term Action

---

Fast Strategy for Solving Course of Action Questions

1. Read the statement carefully.
2. Identify the core problem. Do not focus on minor details.
3. Understand the purpose of each action.
4. Check relevance. Does the action directly address the problem?
5. Check feasibility. Can a reasonable organisation or authority actually implement it?
6. Check proportionality. Is the action appropriate for the seriousness of the problem?
7. Check the impact. Will it reduce the problem or create another major problem?
8. Consider both immediate and long-term effects.
9. Evaluate I and II independently.
10. Remember that complementary actions can both follow.

---

Final Revision

LearnFrenzy Golden Rule